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Welcome to our FAQ page! Find answers to common questions about our services, support, and policies. Explore below for quick, helpful information. If you what you are looking for is not , drop reach out using the contact page.
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If what you’re looking for isn’t here, feel free to reach out using our contact page for personalised assistance. We’re always ready to help with tailored solutions, ensuring your questions are addressed promptly and accurately. Your satisfaction is our priority.
- We provide a wide range of IT support services, including system troubleshooting, network setup and monitoring, hardware installation, cybersecurity solutions, cloud management, data backup and recovery, and help desk support for both remote and on-site needs.
- Our support team is available from 9 AM to 5 PM, Monday to Friday. For urgent issues, we offer priority support based on your service level agreement (SLA).
- We are available from 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM to carry out out-of-hours work, minimizing disruption to customers and services. Please note that this may incur additional costs depending on your coverage plan.
- First, check your internet connection and ensure you’re using the correct login credentials. If the issue persists, try resetting your password or clearing your browser cache. If none of these steps work, contact our support team for assistance.
- Go to the login page of the affected system and click the “Forgot Password” link. Follow the prompts to receive a password reset email or SMS. For added security, create a strong, unique password. If you need help, our support team can guide you through the process.
- Start by restarting your router and checking if the issue affects all devices. Ensure no large downloads or streaming services are consuming bandwidth. If the problem persists, contact your internet service provider (ISP). If you suspect it’s a network configuration issue, we’re here to help.
- Yes, we offer proactive system maintenance services, including regular updates, security patch installations, and performance optimizations to keep your IT environment running smoothly.
- Absolutely! We specialize in safe and seamless data migrations and system upgrades. Whether you’re moving to the cloud, upgrading hardware, or switching software, we ensure minimal downtime and data security.
- Immediately disconnect affected devices from the network and avoid using them until assessed. Contact us right away so we can investigate, secure your systems, and prevent further damage.
- Yes, we provide comprehensive antivirus and malware protection solutions, including advanced endpoint security tools, firewalls, and real-time monitoring to safeguard your systems.
- Yes, we design bespoke IT solutions tailored to your business needs. From customized software and network architecture to managed IT services, we ensure that our solutions align with your goals.
- We offer IT and cybersecurity training sessions and webinars through our trusted partners to empower your staff with the knowledge they need to use technology effectively and securely. These comprehensive programs are designed to enhance skills, improve efficiency, and ensure a robust understanding of safe technology practices.
- We serve a wide range of industries, including healthcare, finance, retail, education, and manufacturing. Our solutions are tailored to meet the specific compliance and operational needs of each sector.
- Yes, we provide remote IT support to resolve issues quickly and efficiently. Through secure tools, we can troubleshoot and fix most problems without the need for on-site visits.
- We use secure, encrypted communication channels and follow strict data protection protocols to safeguard your information. Our team is trained to comply with GDPR, ICO guidelines, and other UK and European regulations. Our policies are assessed as part of our Cyber Essentials accreditation.
- Absolutely! We develop comprehensive disaster recovery plans tailored to your business. This includes regular data backups, failover systems, and step-by-step recovery procedures to minimize downtime in case of an incident.
- Our managed IT services include 24/7 system monitoring, proactive maintenance, cybersecurity management, software updates, user support, and IT strategy planning. We take care of your IT so you can focus on your business..
