How to Access and Search the Barracuda Cloud Email Archive Online

The Barracuda Cloud Archiving web portal allows you to search for older or archived emails without using the Barracuda Outlook add-in or desktop application.

You can access the archive from a supported web browser and sign in using your normal Microsoft 365 account.

Barracuda’s current web interface provides search, advanced-search, saved-search and message-export facilities. The exact message actions available may depend on your organisation’s Barracuda configuration and your assigned permissions.

You will need:

• An active Microsoft 365 account
• Your Microsoft 365 email address and password
• Permission to access your organisation’s Barracuda Cloud Archive
• Access to your normal Microsoft authentication method, including MFA where enabled

Important: Always use the Sign in with Microsoft option shown in this guide. Do not create a separate Barracuda account unless your IT support provider has specifically instructed you to do so.

Open your web browser and visit:

Open the Barracuda Cloud Archiving Portal

You may wish to add this page to your browser favourites or bookmarks for future use.

When the Barracuda login page appears, scroll to the bottom of the sign-in window.

Select:

Sign in with Microsoft



Do not enter your details into the standard Barracuda email-address box at the top unless instructed by your IT support

The red arrow in the screenshot highlights the correct sign-in option.

The Microsoft sign-in page should now open.

Enter your normal Microsoft 365 email address, for example:

your.name@yourcompany.co.uk

Then enter your current Microsoft 365 password.

Where multi-factor authentication is enabled, approve the login using your usual method, such as:

• Microsoft Authenticator
• A text message
• A telephone call
• A security key

Security reminder: Never approve an authentication request that you did not initiate yourself.

After authentication is complete, you should be taken into the Barracuda Cloud Archiving Service.

Once signed in, select Search from the left-hand menu.

The archive search page displays the email messages that your account is permitted to access.

You will normally see information such as:

• Sender
• Recipient
• Subject
• Date
• Message size

You can select the column headings to help organise or sort the results.

Use the search box across the top of the page to enter a keyword.

You could search for:

• A sender’s name
• An email address
• A company name
• A word from the subject
• An invoice or reference number
• A phrase contained within the message

After entering the search information, select the magnifying-glass icon at the right-hand side of the search box.

Example searches

invoice 12345

customer@example.com

renewal confirmation

Using a distinctive word, reference number or email address will normally produce more accurate results than using a common word.

For a more detailed search, select the Advanced Search icon near the far-right side of the search box.

The icon is highlighted by the red arrow in the screenshot above.

Advanced Search can help narrow down results using criteria such as:

• Sender
• Recipient
• Subject
• Message content
• Date or date range
• Specific words or phrases
• Multiple combined search conditions

Barracuda describes Advanced Search as the facility for creating more complex searches than the standard keyword search.

Example

You could search for:

• Emails from a particular supplier
• Sent between two specific dates
• Containing an invoice number
• With a particular word in the subject

Combining these details can make it much easier to locate a specific message in a large archive.

Where you regularly perform the same search, you can save it for future use.

After entering the required search criteria, select Save search.

Give the search a clear name, such as:

• Accounts invoices
• Emails from ABC Supplier
• Previous employee correspondence
• Contract renewal messages

Saved searches can then be opened from the Saved searches tab without entering all the criteria again. Barracuda’s documentation confirms that saved Advanced Searches can be loaded and run again later.

Once you have found the required email or group of emails, use the checkbox beside each message to select it.

You may be able to select:

• One individual email
• Several related emails
• All displayed results

Take care when selecting large numbers of messages, particularly where the results include sensitive or confidential information.

After selecting the required emails, open the available message-action or tools menu.

Depending on the facilities enabled for your account, the available options may include:

Export

Downloads the selected archived messages into an available export format.

Barracuda officially documents the ability to export one or more selected messages from the search results.

Forward Selected

Forwards copies of the selected archived emails to a specified mailbox.

Resend

Sends the selected archived email back to your mailbox, allowing you to work with it from Outlook.

The exact wording and availability of these options can vary depending on the version of the Barracuda interface and the permissions assigned to your account.

When using Forward selected or Resend, allow a few moments for the recovered message to arrive.

Check:

• Your Inbox
• Your Junk Email folder
• Your Other or Focused Inbox tab
• Any mailbox rules that may have moved the message

The recovered message should then be available for you to read, forward, save or work with in Outlook.

I cannot sign in

Confirm that you selected Sign in with Microsoft and that you are entering your current Microsoft 365 email address and password.

Try signing in to Microsoft 365 separately to confirm that the account and password are working.

Microsoft is asking me to approve the login

This is likely your organisation’s multi-factor authentication protection. Approve the request only when you have personally started the login.

I can sign in, but no archived emails appear

Your account may not yet have been synchronised with Barracuda, or you may not have permission to access the required messages.

Contact your IT support provider.

My search returns too many emails

Use Advanced Search to add more information, such as:

• A narrower date range
• The sender’s email address
• A recipient
• A subject word
• A reference number

I cannot see the export, forward or resend option

Select at least one message first. If the option is still unavailable, it may not be enabled for your account or in the particular Barracuda interface you are using.

The web portal is not loading correctly

Try:

• Refreshing the page
• Opening the portal in a private or incognito window
• Using Microsoft Edge or Google Chrome
• Clearing the browser cache
• Signing out of Microsoft 365 and signing in again

Quick Checklist

1. Open the Barracuda Cloud Archiving portal.
2. Select Sign in with Microsoft.
3. Enter your Microsoft 365 username and password.
4. Complete MFA where requested.
5. Select Search.
6. Enter a keyword or use Advanced Search.
7. Save the search where useful.
8. Select the required archived emails.
9. Choose the required export, forward or resend action.
10. Check your mailbox for recovered messages.

Key Takeaway

The Barracuda Cloud Archiving web portal provides an alternative way to access archived email when the Outlook add-in or desktop search application is unavailable.

Always use Sign in with Microsoft, then use the search bar or Advanced Search controls to locate the required messages.

Should you experience problems accessing the Barracuda Cloud Archive, please contact Fox Technologies.

When requesting support, provide:

• Your Microsoft 365 email address
• A screenshot of any error message
• The approximate date and time of the problem
• Confirmation of whether Microsoft 365 itself is working
• The browser you are using

Never send your Microsoft 365 password by ordinary email.