Release quarantined e-mail for shared account for Barracuda e-mail protection system

Step 1: Open the Barracuda Notification Email

• Locate and open the Barracuda Email Protection notification regarding the quarantined message.
• Click on one of the available action buttons:
• Deliver
• Allow List
• Block List
• This will redirect you to the Barracuda portal in your browser.

Step 2: Request a One-Time Passcode

• On the Barracuda portal login screen, scroll down and select the “Email Me a One-Time Passcode” option (this may appear as “Email Me a Temporary Password”).
• Refer to the visual aid (if included) to ensure you’re clicking the correct button.

Step 3: Retrieve and Enter the Passcode

• Barracuda will send a temporary passcode to the shared mailbox email address.
• Once you receive this email, enter the passcode into the Barracuda portal where prompted (keep the browser window open while retrieving the code).
• ⚠️ Note: The temporary passcode is only valid for 15 minutes from the time it's sent.

Step 4: Manage Quarantined Emails

• Once inside the Barracuda portal, you’ll have access to the shared mailbox’s quarantined messages.
• From here, you can:
• Deliver safe emails to the inbox
• Delete unwanted emails
• Allow List trusted senders
• Block List suspicious or malicious senders