Tailscales VPN App

Tailscales VPN App

Scenario: Unable to Connect to Online Shares or RDP

If you receive a message stating that the connection cannot be completed when attempting to connect to online shares or an RDP session, follow these steps. You may need assistance from a colleague in the office to proceed.

1. Check the Status of the Remote Machine

• Ask a colleague to verify that the office machine is powered on and has an active network connection.

2. Check the Internet Connection on Both Ends

• Ensure that both your remote machine and the office machine are connected to the internet.
• To test your connection:

1. Open a New Private (Incognito) Window in your browser.
2. Search for a webpage you would not normally visit (e.g., "Top ten rabbit breeds in the UK").
3. Click on a search result and confirm that the page loads.

• Why this step is important:
• If you access a frequently visited webpage, your computer may load it from cache, making it seem like you're online even if you're not.

3. Check Tailscale App Status on Both Machines

• Confirm that the Tailscale app is visible in the system tray on both computers.
• If the app is visible:
• Check if it is logged in and not displaying a logged-off icon.
• If logged out:

1. Right-click on the Tailscale icon and select Login.
2. A browser window will open—click on "Login using a Microsoft account".
3. Enter your username and password, then complete two-factor authentication if required.

If these steps do not help, please open a ticket with support or call the helpdesk.